Privacy policy

Who we are

Ace Mold Restoration provides mold remediation, mold inspection and testing, and water damage cleanup in New York City and nearby counties. Our office is at 1153 6th Ave 5th Floor, New York, NY 10036. You can reach us at (332) 234-9326.

What we collect

This website has no forms and no accounts, so it does not collect personal information through the pages themselves. When you call us, we collect what you choose to share so we can help: your name, phone number, the address of the property, a description of the problem, and any photos you send afterward.

Like most websites, our hosting provider keeps standard server logs, such as IP address, browser type and the pages requested, for security and troubleshooting.

Third-party services on this site

Pages load fonts from Google Fonts, which means your browser requests them from Google. The office map on each page is not loaded until you choose to view it; when you do, it loads from Google Maps. Those services handle data under their own privacy terms. This site does not use advertising trackers.

How we use information

We use what you share to answer your questions, schedule and carry out the work, prepare estimates and invoices, document jobs for you, your building or your insurer, and keep records the law requires. We do not sell personal information.

When a call is forwarded

If we cannot reach you quickly enough, for example at a busy time or late at night, a call may be forwarded to another trusted local provider so you are not left waiting. In that case the details you give on the call go to that provider so they can help you, and they handle them under their own practices.

How long we keep it

We keep job records, photos and readings for as long as they are useful to you and to us for follow-up visits, insurance and legal purposes, and then delete them.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call us to make a request.

Children

This site is not directed to children, and we do not knowingly collect information from them.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top.